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Data Protection Policy


We may have to collect and use information about people with whom we work which includes candidates and clients. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.

We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly. Scalable Resource Solutions Ltd fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our functions as described below. It also covers our response to any data breach and other rights under the GDPR and Data Protection Act 2018.

This policy applies to the personal data of present and former candidates, existing and former clients, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.


“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised or coded data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


Under the Data Protection Act 2018, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

a) processing will be fair, lawful and transparent
b) data be collected for specific, explicit, and legitimate purposes
c) data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
d) data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e) data is not kept for longer than is necessary for its given purpose
f) data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g) we will comply with the relevant GDPR procedures for international transferring of personal data


We keep several categories of personal data on our clients and candidates in order to carry out effective and efficient processes. We keep this data in a candidate file relating to each candidate and a client file relating to each client. We also hold the data within our computer systems. Specifically, we hold the following types of data:

a) Personal details such as name, address, phone numbers
b) Information gathered via the recruitment process such as that entered into a cv or included in a cv cover letter, references from former employers, details on your education and employment history etc.
c) Details relating to pay administration such as national insurance numbers, bank account details
d) Contracts
e) Credit check
f) Photographic ID
g) Proof of address
h) NI number
i) Disclosure Scotland check
j) Sanctions check
k) Insurance details
l) Consent forms
m) Signatures
n) Information relating to the vacancies we will place you in, including:

  1. Job title and job descriptions
  2. Salary/fee
  3. Wider terms and conditions of employment
  4. Timesheets
  5. Details of formal and informal proceedings involving you such as letters of concern, disciplinary and grievance proceedings, appraisal and performance information
  6. vi) Internal and external training modules undertaken

All of the above information is required for our processing activities. More information on those processing activities are included in our fair processing notice for, which is available here: FPN


All individuals have the following rights in relation to the personal data we hold about them:

h) the right to be informed about the data we hold and what we do with it;
i) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below
j) the right for any inaccuracies in the data we hold to be corrected. This is also known as ‘rectification’;
k) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
l) the right to restrict the processing of the data;
m) the right to transfer the data we hold to another party. This is also known as ‘portability’;
n) the right to object to the inclusion of any information;
o) the right to regulate any automated decision-making and profiling of personal data.


In order to protect the personal data of relevant individuals, those within our business who must process data as part of their role have been made aware of our policies on data protection.

We will also ensure that data protection systems are reviewed and audited by an appropriate person.


We acknowledge that processing may be only be carried out where a lawful basis for that processing exists and we have assigned a lawful basis against each processing activity.

Where no other lawful basis applies, we may seek to rely on consent in order to process data. We recognise the high standard attached to the use of consent as a processing basis and understand that consent must be freely given, specific, informed and unambiguous. Where consent is to be sought, we will do so on a specific and individual basis where appropriate. Data subjects will be given clear instructions on the desired processing activity, informed of the consequences of their consent and of their clear right to withdraw consent at any time.


All individuals have a right to access the personal data that we hold on them. To exercise this right, individuals should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.

No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the individual making the request. In these circumstances, a reasonable charge will be applied.

Further information on making a subject access request is contained in our Subject Access Request policy.


We may be required to disclose certain data/information to third parties. The circumstances leading to such disclosures include:

  • disabled individuals – whether any reasonable adjustments are required to assist them at work;
  • individuals’ health data – to comply with health and safety or occupational health obligations;
  • management and administration – to consider how an individual’s health affects his or her ability to do their job;
  • the smooth operation of any insurance policies;
  • to assist law enforcement or a relevant authority to prevent or detect crime or prosecute offenders or to assess or collect any tax or duty.

These kinds of disclosures will only be made when strictly necessary for the purpose.


Hard copy personal information should be kept in a locked filing cabinet, drawer, or safe.

All persons engaged by Scalable Resource Solutions are aware of their roles and responsibilities when their role involves the processing of data. Files or written information of a confidential nature is to be stored in a secure manner and only accessed by individuals who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.

Where data is computerised, it should be coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up. If a copy is kept on removable storage media, that media must itself be kept in a locked filing cabinet, drawer, or safe.

Passwords must always be used provided to access the computer system and not abuse them by passing them on to people who should not have them.

Personal data relating to clients and candidates should not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it should be protected by:
a) ensuring that data is recorded on such devices only where absolutely necessary.
b) using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted.
c) ensuring that laptops or USB drives are not left where they can be stolen.


Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the Company’s commitment to protecting data.


The Company does not transfer personal data to any recipients outside of the EEA.


All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.

More information on breach notification is available in our Breach Notification policy.


Anyone engaged by Scalable Resource Solutions must read and understand the policies on data protection as part of their induction.

The nominated data controller/auditors/protection officers for the Company are trained appropriately in their roles under the GDPR.

Anyone who requires to use the computer system is trained to protect individuals’ private data, to ensure data security, and to understand the consequences to them as individuals and Scalable Resource Solutions Ltd of any potential lapses and breaches of the Company’s policies and procedures.


The Company keeps records of its processing activities including the purpose for the processing and retention periods in its HR Data Record. These records will be kept up to date so that they reflect current processing activities.


Our appointed compliance officer in respect of our data protection activities is:

Sarah Fraser, Director

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